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GENERAL CONTRACT CONDITIONS

1. THE PARTIES AND ACCEPTANCE OF THE GENERAL CONTRACT TERMS:

(hereinafter also the General Terms and Conditions or GTC)

 

The party of the first part, the supplier of the management of the accommodation bookings, WECAMP FUTURE, S.L., at the CAMPING LA CALETA (hereinafter also the provider or CAMPING), with registered office at Avda. Diagonal 640, 5º E, 08017, Barcelona, tax identification number (NIF) B17007857customer service telephone number950525237, and email info@wecamp.net, as owner of the website https://www.campinglacaleta.com, presents the contractual document that will govern the contracting of reservations through the aforementioned website.

The party of the second part, the User–Customer (hereinafter the user), who makes the reservation and the responsible of the veracity of the personal data provided to the provider.

BOTH PARTIES ACCEPT this document, which entails the user:

  1. Has read and understood the provisions set out herein.
  2. Is of legal age and has sufficient capacity to enter into contracts.
  3. Assumes all of the obligations set forth herein.
  4. Has read and accepts these general terms and conditions of purchase from the moment they make a reservation.

This document may be printed out and kept by users.

The provider makes the following email address, info@wecamp.net, available to users for any questions that may arise about these conditions.

These conditions will be valid for an indefinite period and will be applicable to all contracts executed through the aforementioned provider’s website.

The provider reserves the right to unilaterally modify these General Terms and Conditions, without affecting the reservations or promotions acquired prior to the modifications, in order to improve the offered services. In any case, these General Terms and Conditions must be consulted before making any reservation.

We recommend keeping a copy of the data contained in the reservation. CAMPING is not liable for any loss of data or files, or for any damage resulting from the user’s failure to back up the data contained in the reservation.

The civil liability of CAMPING for the services supplied is limited to the value of the same. The user waives the right to hold CAMPING liable for any item in the event of dissatisfaction with the products services on the aforementioned website, as well as possible malfunctions, slowness of access, or errors in accessing the website, including loss of data or any other type of information that could exist on the computer or network of the user accessing the website.

CAMPING makes accommodation rentals available remotely through the aforementioned website.

 

2. PURPOSE OF THE CONTRACT:

2.1 Scope of application: The purpose of this contract is to regulate the contractual relationship of provision of accommodation by the provider at a given price and booking and payment of the accommodation by the user at the moment the user accepts these booking conditions during the online booking process by checking the corresponding tick. This GTC will be applied from the day the reservation is made.

The aforementioned contractual relationship implies the provision of a service, in exchange for a specific price publicly displayed on the website, at the time of making a specific reservation.

2.2 Territory of application: The possibility to make reservations via website is available worldwide.

2.3 Capacity to contract:In order to place a reservation, you must be of legal age and have the capacity to enter into contracts.

2.4 Customer acceptance:The validation of a reservation through the aforementioned website is made via e-mail and implies the automatic acceptation of the GTC. These conditions are available on the aforementioned website or, upon request, can be made available to you by e-mail.

2.5 Modification of the General Terms and Conditions:CAMPING reserves the right to make changes and/or modifications to these GTC. We advise our customers to review them regularly. If these changes or modifications are made after a reservation has been placed, the conditions in force on the date in which the reservation was placed will apply.

 

3. INFORMATION PROVIDED ON THE AFOREMENTIONED WEBSITE:

3.1 Publication of prices:The prices of the accommodations are the ones shown at the moment of starting your reservation on the aforementioned website.

3.2 Accommodation information:The information that appears in our advertising, brochures, in other written material, on our website, or provided to you constitutes an invitation to make a reservation. The contents on this website are constantly being renewed and updated to offer our customers the most comprehensive and detailed information possible. All the contractual information on the website is shown in Spanish and communication with customers and users, as well as contract formalisation, will be in this language. However, if the customer so wishes, communication can be done in English, or another language providing that this is specified prior to the contracting process.

3.3 Availability of the accommodations:The accommodations that are published on the website are available. If the accommodation is not available, it will not be shown on the website.

3.4 Reservations for the season opening of the CAMPING: The reception hours of the online reservations, made for the season opening: from 1st of January to 31st of December, is of twenty four (24) hours, 365 days. Once the reservation is done, you will receive a confirmation e-mail of the process, and another e-mail confirming the purchase when the provider has received and confirmed the payment for the amount of the reservation.

The telephone attention hours, during the season opening of the camping, is from 9:00AM to 9:00PM.

3.5 Fraud: If CAMPING suspects or detects any anomaly or fraud, it reserves the right to cancel the transaction for security reasons.

 

4. PURCHASING PROCEDURE:

The user, in order to access to the services offered by the provider, won´t need to register through this website neither create a user account. The only data that will be requested is only the necessary in order to manage your reservation.

 

Once the accommodation/s that you want to book is/are selected, in accordance with the requirements of Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will proceed using the following steps:

  1. Choose the desired accommodation by clicking on it, and it will be added to the shopping cart by clicking on the “select/add” button.
  2. By clicking that option, a confirmation of the purchase will appear (summary of bookings made, your details, the amount of the booking and payment method). A series of personal data will be requested in order to make the reservation, and then the user´s consent to save their data is requested. If you give your consent, your data will be saved and you will be sent information about our services and/or offers if you allow us to do so, otherwise the data will be saved for future purchases only. Spam controls and not wished e-mails have to be revised on your e-mail in-box and always verify that the contact details you’ve provided are correct.
  3. Once you’ve fulfilled your data, along with the total amount of the reservation, you will find a verification box that you will have to tick, since it represents the acceptance of these General Contract Terms and the Privacy Policy.
  4. To finish the process, you must click on the make the reservation button.

In any case, the provider´s contracting platform will inform the user, once the contracting procedure has been completed, via e-mail regarding all the characteristics, price and payment at the establishment, date of contracting and dates of the booking.

If there is any type of error in the address given or in any other aspect of the reservation, you must notify us of this immediately using the email address that will appear on the website in order to rectify the error.

If you have any questions, you may contact our customer service department using any of the methods provided on the aforementioned website.

 

CAMPING will provide customer service for FREE through our contactemail, info@wecamp.net. If you choose an alternative means of communication, you will be responsible for its cost.

 

CAMPING provides telephone numbers in Spain subject to the cost charged by your telephone operator.

 

5. RESERVATION CONFIRMATION:

At the time of completion of the online purchase we will send confirmation of the booking to the email address you provided when making the booking. Payment is made on arrival at the establishment, 3 days before arrival you will receive a new confirmation email. 

If there is any mistake on the data you provided us, you have to contact immediately with our Client Attention line 950525237 or send an email to info@wecamp.net, in order to proceed to the adequate rectification.

 

6. PRICES AND OFFER VALIDITY PERIODS:

All prices displayed in the aforementioned website include the VAT in force at the time of reservation. All prices shown on the website are valid and will be expressed in the euro currency (€). These prices, unless expressly stated otherwise, do not include the costs of cancellation.

The user will receive the invoice for the booking in person on the day of the start of the reservation at the time of check-in. 

The prices applicable to each accommodation will be those published on the website and applied automatically in the last phase of the purchasing procedure.

In cases of promotions with a limited duration, the promotion discount will be applied as long as the reservation has been registered during the promotional period.

The data recorded by the different payment methods constitutes proof of the date on which the financial transactions were made and will be used to determine whether or not said reservation is subject to promotion or not.

For any information about their reservation, the user may contact the provider’s customer service department through the phone number or email address provided.

 

7. PAYMENT METHODS:

In the web booking process, credit or debit card details are requested as a guarantee of the booking: The user must have a valid credit or debit card and must specify all the digits of the card number on the corresponding form. The transaction is formalised at the time of placing the reservation. Only payments with secure cards are accepted where your identity as the cardholder is authenticated according to the method established by your bank, through secure e-commerce (“Verified by Visa” and “Mastercard SecureCode”). The reservation cannot be accounted for and will not be processed until the payment has been authorised by your bank or financial institution.

The system known as SSL (Secure Sockets Layer) is used, which is a payment system in a secure environment, because it allows encryption of the information transmitted during the transaction, ensuring its confidentiality.

Once the user arrives at the establishment, 100% of the amount of the reservation will be paid by credit or debit card.

In the event of late cancellation with charges or if the user doesn’t show up, the amount will be charged to the credit or debit card indicated on the booking.

 

8. CONDITIONS OF CANCELLATION AND PAYMENT:

You can cancel free of any charge before 12:00 of the day before the beginning of your reservation. After that moment, if you cancel, we will charge you the first night on your credit card.

If the selected accommodation is not occupied during the arrival day, or the following day before 12:00 as maximum, the reservation will be automatically cancelled, unless we have been informed by written communication of your delay.

 

9. CONDITIONS OF THE STAY

The accommodation can be occupied on the day of arrival from 15PM onwards, and must be vacated on the scheduled day of departure before 12:00AM. 

The pitch can be occupied on the day of arrival from 12PM onwards, and must be vacated on the scheduled day of departure before 12PM.

Tourism fees will be applied according to the current legislation and will be paid on the reception at the moment of the arrival.

Animals are accepted on the CAMPING.

Once the booking has been formalised, the Management undertakes to reserve the number of accommodations or pitches requested, without being able to guarantee the exact location. The reservation only confers the right to occupy an undetermined pitch and does not confer any other privilege.

The provider won’t be responsible of the booking mistakes attributable to the user or caused by inevitable and extraordinary circumstances.

Extra services:

If the user wishes to contract an extra service, has to do it at the moment of making the booking:

  • Extra tent: 5 € per day
  • Pet: 2 € per day 

Responsibilities of the user:

The user undertakes to respect the rules of the campsite. During the rest hours from 0:00AM to 8:00AM, it is not allowed to use the accommodation for party celebrations neither to make noise. Under no circumstances is it permitted to occupy the accommodation/pitch by more people than those established in its maximum capacity.

Pool hours are from 9AM to 9:00PM. It is prohibited to nail down objects such as sunshades, awnings, etc. on the grass, and to use inflatable mattresses inside the pool.

Kids must be always accompanied by their parents and under their responsibility. 

The user is responsible of the good behaving of their reservation partners, otherwise, the provider reserves the right to expel the occupiers of the accommodation, without them having any right to future claims or compensation of any kind.

The CAMPING will not be responsible of any direct or indirect damage that can happen as a consequence of an improper use of the accommodation, including, but not limiting to: damage, loss following a fire, theft, crime, accidents or other types of damage.

The provider won’t be responsible of the booking mistakes attributable to the user or caused by inevitable and extraordinary circumstances.

 

10. NULLITY AND INEFFECTIVENESS OF THE CLAUSES:

Should any clause of these General Terms and Conditions be declared fully or partially null or ineffective, such nullity or ineffectiveness will only affect said provision or the part thereof to the extent that it is null or ineffective. The General Terms and Conditions will remain in force in all other respects and the aforementioned provision or the affected part thereof will be considered to have been omitted.

 

11. ONLINE DISPUTE RESOLUTION:

In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online disputes between the user and the provider, without the need to resort to the courts of law, through the intervention of a third party, called the dispute resolution body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement and may eventually suggest and/or impose a solution for the dispute. Link to the ODR platform: http://ec.europa.eu/consumers/odr/.

 

12. APPLICABLE LAW AND JURISDICTION:

These conditions will be governed by or interpreted in accordance with Spanish law unless expressly established otherwise. The provider and the user agree to submit any dispute that may arise from the provision of the services subject to these General Terms and Conditions to the courts and tribunals of the provider’s registered office (if not considered a consumer for the purposes of the Consolidated Text of the General Law on the Defence of Consumers & Users (TRLGDCU)) or of the user (if considered a consumer for the purposes of the TRLGDCU).

 

13. APPLICABLE LEGISLATION:

These General Terms and Conditions are subject to the provisions of:

European regulations governing e-commerce:

  • Directive 97/7/EC on the protection of consumers in respect of distance contracts (Distance Selling Directive); and
  • Directive 2000/31/EC on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (Directive on electronic commerce).

Spanish regulations:

 

14. COMMENTS AND SUGGESTIONS:

Your comments and suggestions are welcome. Please send us any comments and suggestions through our contact form.

In addition, we have official claim sheets available to consumers and users. You can request them by calling our customer service department at the aforementioned phone number.